Wednesday, June 29, 2016

Complaint about HTC #NoHTC

This is a complaint about an HTC phone I bought. Unfortunately, the HTC complaints page doesn't have emails for customers to write to. Moreover, they limit the complaints length to a couple of paragraphs. I am writing an open complaint here and will forward its link to them.

I will also update the blog post with actions taken from HTC (or untaken!)

But the bottom line is don't buy HTC from Egypt.


Dear Customer Service,

I am writing to complain about an absolute terrible customer service experience that happened at the HTC support and repair center in Alexandria, Egypt (in Smouha Area). I do not live in Egypt, but when I have been there, I bought an HTC One dual SIM 802w phone (16G) as a gift for my father, from El Shennawy Shop. This happened in May 2015. In October 2015, the touch screen was not working, and my father sent the phone to the repair center and they reinstalled the software without actually changing the screen. This was during the phone's warranty period. The screen has never worked well since then, so my father went again a couple of days ago to complain. There was extreme arrogance in the way they treated him at the HTC center, and they said it will cost him 1600EGP to fix it, which is more than half the price of the phone itself. They refused to fix a device and said it wasn't their problem, even though they failed to fix it the first time. My father is too busy to go chase the incompetent irresponsible customer service at your center. I am never buying an HTC again, but I want to make sure my complaint is taken very seriously. I've purchased him another brand already, that was recommended to me because of their helpful and competent customer service.

I am complaining mainly because this the lack of professionalism has been repetitive with regards to the HTC center I am mentioning. I am sure no one has been sending you the whole picture about how this repair center is full of unhappy angry customers. I am afraid I was warned not to buy HTC, but I regret I didn't listen to everyone who warned me.

Not only this, I would also like to take all measures to have this device fixed on the expense of the center since the problem that occurred in it happened only 5 months after purchase and we have reported it to the center, even if they arrogantly deny it. How come they deny that a phone was reported to their center and they attempted to fix it? How come you don't have a system with records of fixes and issues for devices at the center? What's even more insulting to me as a customer is that their inability to fix the device when it was first delivered to them expresses the fact that either they want to make money out of fixing phones when they are out of the warranty period, or they are technically incompetent to detect problems and fix them. Both cases are unacceptable for me and for a big brand name like HTC. This is a masked fraud situation that is eligible for reporting to the Customer Protection Authorities in Egypt.

This type of problems is severely affecting the HTC brand image and goodwill in the Egyptian market and the whole MENA region, and problems have already started spreading on social media. So, unless you do something about these problems, I regret to tell you that customers will continue to complain and propagate the news until their rights are fulfilled.

The details of the device I've purchased

IMEI 1: XXX [contact me for their details]

Model ID:XXX
Serial number XXX

I appreciate your attention to this matter.


28 June 2016

Blog post sent to HTC on Facebook pages with device details (HTC, HTCMEA) Twitter @HTChelp, and online to HTC complaints page (with device details too).

Thursday, June 23, 2016

How I Fell in Love with Dogs #GuideDogs

First, I need to say that I have an animal-phobia, so I can't touch animals, even though I love watching them so much.

I work as a part-time teaching and research assistant with a Lecturer, who is visually impaired. She has a trained guide dog, who is one of the most beautiful creatures I've ever seen. The dog is so smart, tender and doesn't make any noise. She eats at specific times and sleeps as long as her owner is working. The dog understands very well that when she is on her harness, this means that she is working now, so she has to lead her owner, and not try to play with anyone.

At first, I was scared, but now, this dog loves me. She looks for me when we are walking, to make sure that all her group is walking behind her, she plays with me and tries to kiss me. I still do not touch her, but I love her so much.

These guide dogs are trained by charity. The organization breeds them from specific breeds, like the Labrador, because they are smart and love people, and then sponsors them from birth to death, even when the dog is with an owner. The total costs of the dog throughout his/her life is about £50,000.

I am so fond of this organization and the role it plays. People can donate and sponsor a certain puppy on their website, starting from £1/week. The organization sends donors the puppy's photos that they are sponsoring, so that each person can see their sponsored puppy throughout his/her life. 

When I see a guide dog now, I feel happy and I am not afraid anymore. Thanks to this special dog that made me love her, and all her co-guide dogs. This is a photo of the dog I am sponsoring, Biscuit. I am donating a very trivial amount to Biscuit every month. Since I cannot actually adopt any pets, therefore, I consider Biscuit my puppy, who is going to live with someone else, for a better cause. 

I believe that we all have needs, but some people have needs that cannot be self-fulfilled. The people with special needs deserve to lead a normal live. Animals also deserve to live well, be happy and feel that that people love them and the role they play. 

If you want to help, please visit You will get a very cool certificate like this. But more importantly, you will be helping a puppy, and a person who is visually impaired.

I definitely wish that one day there will be a similar organization like Guide Dogs in Egypt. Even though I think some of the trained guide dogs are sent to developing countries, but I totally believe that the respect and support for people with special needs in Egypt have to increase, so that they are enabled to live normally, purposefully and happily.

Friday, April 1, 2016

When Ethics and Common Sense Should First Guide Research, before Empirical Evidence or Theory: “Flirt Like Sue!”

As an LSE alumna from the Department of Management, I receive email notifications when new blog posts are posted on the department’s blog. Most of the times I dismiss the emails, but this time, the title was too interesting not to dismiss. The snippet from the email read “If flirting makes assertive women more likable, does it also result in better outcomes in negotiations?” The blog post by Dr. Connson Locke was based on her co-authored research paper titled “Feminine Charm: An Experimental Analysis of Its Costs and Benefits in Negotiations” published in 2012.

Since I am a PhD student, therefore, I consider myself a researcher. But to respond to this blog post, I am not going to fully put on my researcher’s hat, but rather my sarcastic feminist blogger’s hat. I am not going to write about how theories contradict with or conform to what came in the blog post or paper. I am going to bore you a bit about my idea of the appropriateness of research on this topic in the first place.

The blog post comes up with ideas like “there is reason to believe that flirtation might be a useful negotiation tactic”. To overcome stereotyping of a masculine white-male dominated corporate culture, a woman could “soften her image and be more influential, a female negotiator could potentially use flirtation.” I thought stereotyping can be fought in other ways? Hmm… well the author clearly identifies flirting as a tactic, she says “flirtation can be an effective tactic but only if it is enacted with skill!”

For the “charming” research paper, the authors find that “the degree to which flirtatiousness was conveyed over and above friendliness predicted better economic deals for female negotiators”. This is an important finding, but how does the paper handle it? “Feminine charm appears to be a uniquely feminine technique for managing negotiator impressions, increasing the proverbial negotiating pie, and, depending on its balance of friendliness and flirtatiousness, determining how resources are divided between the sexes”.

I posted a comment on the blog that this research centers on the objectification of women and research should not be driven by non-ethical Machiavellian approaches. I am not sure this comment is going to be published or not. I don’t really care to be honest, because in this age, everyone has his/her own social media platform to respond.
It is no wonder that Dr Locke and her colleagues didn’t find much literature about flirtation in the workplace, because things like that can be found in the what-not-to-do-at-work handbooks that I would personally write before giving out to employees I manage. To clarify, I am not against researching flirtation as a way of understanding how people use it to compensate for their lack of persuasive negotiation skills to achieve specific outcomes, and discussing how to use other methods in the workplace to replace this phenomenon. It is common-sense to me that men can be allured by women and seduced in the workplace, and it is also common-sense that it can backfire and not always produce the best results, because it depends on the playful man being manipulated by the woman! So, the hassle of doing experiments to tell women that they can flirt to negotiate better is not a new finding, but rather a new daring way of calling out for this to be used more, because it turned out that it is statistically significant to flirt!

To talk about flirtation as a skill deepens my disgust at the objectification of women, picturing them as inefficient managers/employees/negotiators who are unable to achieve outcomes in their workplace without using their body language as a persuasive tool. Even though the paper mentions that flirtation can compensate for the stereotyping of women as being bad negotiators, it actually deepens this stereotyping even more. It is insulting not only to women, but also to the idea of doing business or achieving anything in that manner, using what the authors called “skill”!

The other problem that is evident in the paper is the way the researchers conducted one of the experiments by giving out two scenarios to people and asked for their response.

Participants read a hypothetical scenario where they were asked to imagine that they were selling a car (worth US$1,200) to a potential buyer named Sue. They were told that they were about to meet the buyer, who had indicated a desire to purchase the vehicle pending the results of a test drive.
We manipulated the presence or absence of feminine charm by varying the buyer’s behavior in the scenario. Participants in the feminine charm condition read,

As you meet and shake hands, Sue smiles at you warmly and says, “What a pleasure to meet you” You chat about the weather as Sue takes off her coat and sits down. Looking you up and down, Sue leans forward, briefly touches your arm and says, “You’re even more charming in person than over email.” Then, somewhat playfully, she winks at you and says, “What’s your best price?”

Participants in the neutral style condition read,

“As you meet and shake hands, Sue smiles and says, “It’s a pleasure to meet you.” You chat about the weather as Sue takes off her coat and sits down. Looking you directly in the eye, Sue says, “I’m looking forward to talking over the financials with you and hopefully working out a deal today. Let’s get down to business.” Then, somewhat seriously, she says, “What’s your best price?”

As a female myself, I wouldn’t use these two approaches at all! The first one is completely inappropriate and cheap for doing to someone I am meeting for the first time. In some societies, these words can be considered a signal for further “stuff” and men can start harassing or coming after women after this signal is given.  The second scenario is not friendly for neither men nor women, and it is not “neutral” as the authors say. The attitude is clearly unfriendly or too straightforward that people can hardly get any good negotiations out of it.

If it were me, I would be friendly and “reasonable”! I grew up in a society that has 99% of its women physically and verbally harassed in the streets or at work on daily basis. Many females in my society actually wish they were men so that they wouldn’t have to go through ordeals of being scared wherever they go or because of whatever they say. I learnt how to be masculine in the way I walk in the streets, but also friendly with people who I should be friendly with. I wonder if flirtation is a valid “skill” in a context like mine for example, if it is something women has to use to even make themselves feel worse about their bodies and “charm”, and increase the possibility of their own harassment by males who “misinterpret” flirtation!!

Even though the paper is academically, methodologically and theoretically sound, its underlying concept and message is simplified directly in the blog post by one of its authors: “Hey women, flirt skillfully to get what you need, flirt like Sue!” The paper is a very diplomatic and academic way to tell women that “We found something magical about you that you can use to get a better salary or selling price!” I wonder what can be the future research suggestions for such a paper or blog post, maybe whether flirtatious women are more successful because of their “skill”, or whether non-flirtatious women are doomed to be bad negotiators because they are not Machiavellian and have a high degree of self-respect, or even whether sex and drugs at work can help close business deals!

My aim out of this blog post is to really think what we seek to get out of research. Is it a mechanistic publication tool to be promoted, express opinions, understand societies, be creative, think out-of-the-box, etc.? Everyone has a goal out of writing or reading research, but what does the world need? My understanding of research is that it should contribute to a better world, where “better” here contains -among other traits- equality, mutual-respect, ethics, and empowerment. In my opinion and with all due respect to the authors, these outcomes cannot be achieved with research on Sue and her flirtation, unfortunately.

In a nutshell, I believe the world needs more ethical research that seeks to achieve a better understanding of the world’s problems, and hence, people and research can work on solving them. 

Friday, March 4, 2016

Mary and Max

I watched "Mary and Max" movie today. I learnt three things:

1- I don't have to feel I need to fix the world.

2- We are all imperfect and we have to live with that.

3- Sometimes the people we feel sorry for and feel so sad about might be content with their lives and not as miserable as we think. They might accept who they are more than we, the more capable people, accept who we are. We can't carry people's burdens on their behalf.

Saturday, February 6, 2016

Valentine's Special: Poem #409 & a Comic!

Regardless of the fact that I am not a big fan of the consumerism shown in occasions like feasts and valentine’s and mother’s day, I still like to be sarcastic and write about things!

This year, I decided to do two things on Valentine’s day. First, this comic, which I snipped off the lovely movie Frozen by Disney. I mean, let’s laugh because why shouldn’t we!

And the second thing is going back again to publishing my poetry, which I used to publish on this blog when I first started it in 2008 and onwards. So I publish here my first poem in 2016; my poem #409 in a list of inexpert amateur poems I’ve written in different occasions since I was 12.

Never Felt Luckier

I don't think I've ever found something,
That helped ease my troubled thinking,
That pushed and encouraged me while,
Wiping my tears, making me smile…

I have never found a person where I,
Felt always proud that he is my guy,
Because his pride in me raised me up,
His laughs and jokes cheered me up…

I have never felt luckier about finding,
A person or even any material thing,
Except when I found him, I realized,
That life can still make me surprised…